This little incident didn't happen to me, but I thought it was worth recording as an example of everything customer service is NOT about.
My sister and family had stopped at a Sweets stall after lunch because my niece wanted to try something. She selected a sweet and asked for 1 piece, to be consumed there and was quoted Rs.40. She got it and after finishing it, felt like eating one more and asked for the same. The guy goes, that will be another Rs.40 (no big mystery there). After handing it over, he adds:
"You know, if you were going to get two pieces, you should have just asked for 100 grams. That would have been 2 pieces and would only have cost Rs. 60 (Rs.600 for 1kg)."
Sounds great, let's just make it an order for 100g.
"Oh no," goes the guy, "You didn't order it that way. Since you asked for 1 piece at a time, you have to pay the same way."
No amount of argument was going to budge the dude and they had to pay the piece-rate. I suppose they should be glad that he told them about the "better deal" for the next time around!
My sister and family had stopped at a Sweets stall after lunch because my niece wanted to try something. She selected a sweet and asked for 1 piece, to be consumed there and was quoted Rs.40. She got it and after finishing it, felt like eating one more and asked for the same. The guy goes, that will be another Rs.40 (no big mystery there). After handing it over, he adds:
"You know, if you were going to get two pieces, you should have just asked for 100 grams. That would have been 2 pieces and would only have cost Rs. 60 (Rs.600 for 1kg)."
Sounds great, let's just make it an order for 100g.
"Oh no," goes the guy, "You didn't order it that way. Since you asked for 1 piece at a time, you have to pay the same way."
No amount of argument was going to budge the dude and they had to pay the piece-rate. I suppose they should be glad that he told them about the "better deal" for the next time around!
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